App Problems?

[Anonymous]

I don't know if anyone will be able to help me but I thought this worth a try before I contact O2 in a huff!

So, I updated my apps yesterday including my O2 one, which by all accounts, everyone seems to be raving about, but it's not working for me! 

I had no problems with the old one but now it won't let me log in saying my account isn't a contract or pay as you go mobile account and they will be looking at integrating other O2 stuff later. The biggest problem here is that I ONLY have a mobile account and have never used O2 for anything else! 

So I was just wondering if this was some sort of miscommunication between apps some where? If anyone else had experienced this? Or do I need to ring O2 up and cry? It is such a useful app, ill be pissed off if I cannot use it again! 

Any advice is gratefully received! xD 

Thank you! 

[MI5]

Try deleting it and reinstalling a fresh version, rather than an updated one.

[Anonymous]

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@Anonymous wrote:

I don't know if anyone will be able to help me but I thought this worth a try before I contact O2 in a huff!

So, I updated my apps yesterday including my O2 one, which by all accounts, everyone seems to be raving about, but it's not working for me! 

I had no problems with the old one but now it won't let me log in saying my account isn't a contract or pay as you go mobile account and they will be looking at integrating other O2 stuff later. The biggest problem here is that I ONLY have a mobile account and have never used O2 for anything else! 

So I was just wondering if this was some sort of miscommunication between apps some where? If anyone else had experienced this? Or do I need to ring O2 up and cry? It is such a useful app, ill be pissed off if I cannot use it again! 

Any advice is gratefully received! xD 

Thank you! 

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I had exactly the same problem. All you need to do is uninstall it & reinstall then it should be perfect

[Anonymous]

Odd. It's still not working for me & I've tried deleting and reinstalling twice now. Thanks for your replies though =))

[Liquid]

That is most weird.

Is this a iPhone 5 on latest iOS?

[Anonymous]

Very strange issue that hsort you get it sorted  

[Anonymous]

It's a 4s on the latest OS 

[jonsie]

Try a resore and reinstall through itunes. Going off the forum, there aren't any major problems getting the app installed or upgraded.

[Anonymous]

have you updated to the latest version of iOS 

[Anonymous]

Un-install it. Then do a hard reset (press and hold the power/sleep wake button and the Home button at the same time and continue holding them both until you see the Apple logo, then release both buttons)