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Level 1: Joiner
Posts: 8
Registered: ‎14-10-2019
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4g issues

I can’t connect to 4g, got a new phone following the loss of mine and a new sim but can’t connect to 4g, in settings it states 4g, VoLTE off and can’t select 4g, VoLTE on (tells me to contact o2) tried contacting o2 who told me it’s an issue with a mast, tried the shop and they told me try online, seriously not good, can anyone help with this, thanks
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Posts: 94,827
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Registered: ‎04-04-2012

Re: 4g issues

@Ai 

Check here to confirm a mast fault.

If it is true, you'll need to wait until it's fixed O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,420
Topics: 559
Solutions: 3,482
Registered: ‎04-01-2009

Re: 4g issues

What phone did you have and what do you now have? Could be a simple incorrect data bolt on or settings issue.

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Level 1: Joiner
Posts: 8
Registered: ‎14-10-2019

Re: 4g issues

I’ve been to London today and still only 3G ?are the mast down everywhere?? Do you know if the “4g VoLTE no”in settings affects the 4g connection?
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Level 1: Joiner
Posts: 8
Registered: ‎14-10-2019

Re: 4g issues

iPhone 8
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Level 1: Joiner
Posts: 8
Registered: ‎14-10-2019

Re: 4g issues

Sorry it was an iPhone 7
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Posts: 94,827
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Registered: ‎04-04-2012

Re: 4g issues

[ Edited ]

@Ai 

Yes, that setting will effect the connection.

Have you tried resetting the network settings?

It sounds like maybe 4g isn't enabled on your account though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎14-10-2019

Re: 4g issues

Had a 7 now an 8
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Level 1: Joiner
Posts: 8
Registered: ‎14-10-2019

Re: 4g issues

Yes tried resetting the network settings but no change
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Posts: 75,420
Topics: 559
Solutions: 3,482
Registered: ‎04-01-2009

Re: 4g issues