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Ai · ‎14-10-2019

I can’t connect to 4g, got a new phone following the loss of mine and a new sim but can’t connect to 4g, in settings it states 4g, VoLTE off and can’t select 4g, VoLTE on (tells me to contact o2) tried contacting o2 who told me it’s an issue with a mast, tried the shop and they told me try online, seriously not good, can anyone help with this, thanks

MI5 · ‎14-10-2019

As I said, it does sound like they've not activated 4g.
Call to check.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎14-10-2019

@Ai

Check here to confirm a mast fault.

If it is true, you'll need to wait until it's fixed O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-10-2019

What phone did you have and what do you now have? Could be a simple incorrect data bolt on or settings issue.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Ai · ‎14-10-2019

I’ve been to London today and still only 3G ?are the mast down everywhere?? Do you know if the “4g VoLTE no”in settings affects the 4g connection?

Ai · ‎14-10-2019

iPhone 8

Ai · ‎14-10-2019

Sorry it was an iPhone 7

MI5 · ‎14-10-2019

@Ai

Yes, that setting will effect the connection.

Have you tried resetting the network settings?

It sounds like maybe 4g isn't enabled on your account though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ai · ‎14-10-2019

Had a 7 now an 8

Ai · ‎14-10-2019

Yes tried resetting the network settings but no change

jonsie · ‎14-10-2019

I would try customer service again to have your account checked.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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