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Anonymous
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Accepted Solution

4G reception

I am having problems downloading from internet when I do not have wifi. I get a 4G symbol on screen, but I then keep getting an error mesasage saying Safari cannot connect me as the is no broadbnd signal.

 

Any ideas

 

Tony

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Registered: ‎13-08-2008

Re: 4G reception

What tariff are you on and what apn's are in use settings>Mobile Data > Mobile Data options > Mobile Data network ?

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Anonymous
Posts: 0

Re: 4G reception

My tariff is 5GB monthly SIM.

The settings are mobile.o2.co.uk    o2web    password

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Registered: ‎13-08-2008

Re: 4G reception

If on a monthly sim ring 202 and check  for the iphone data bolton then ensure idata apn is used this may be the issue http://www.geeksquad.co.uk/articles/o2-apn-settings

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Registered: ‎04-01-2009

Re: 4G reception

Text ACTIVE to 2020, save the text settings, reboot the phone and try again. You do need the idata bolt on and apn settings as advised.

Community Manager
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Registered: ‎23-07-2014

Re: 4G reception

Hey @Anonymous please check the advise above (thanks @adamtemp64 and @jonsie!) and let us know how you get on with this ok? Smiley Happy

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Posts: 89,182
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Registered: ‎04-04-2012

Re: 4G reception

Chances are you are on the wrong data bolt on if your apn is mobile.o2.uk
It should be idata.o2.uk so ask customer service to change your bolt on first then change your apn and reboot the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: 4G reception

Hello @Anonymous,

Did you try to go under settings > Mobile data and check if the Safari app is toggled to the ON green position?

 

Image uploaded from iOS.jpg

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Posts: 16,395
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Registered: ‎13-08-2008

Re: 4G reception

[ Edited ]

@MercedesS the op's error message is 100% down to incorrect apn's seen it soo many times

 

https://support.apple.com/en-us/HT201415

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iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 89,182
Topics: 536
Solutions: 11,622
Registered: ‎04-04-2012

Re: 4G reception

The customers apn is wrong and therefore on the wrong data package.
Simple as that in this case.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)