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Posts: 0

Calling and messaging abroad

My phone doesn't work when I go abroad. It says I have no service all the time. Why does this happen? I should be able to use my phone abroad.

Posts: 75,182
Topics: 695
Registered: ‎14-01-2013

Re: Calling and messaging abroad

Hi @Anonymous What country are you in? Have you tried searching for another network?

*The Game Is On*

Posts: 89,266
Topics: 536
Solutions: 11,656
Registered: ‎04-04-2012

Re: Calling and messaging abroad

Have you got international use enabled on your account?
Are you contract or PAYG?
Which country are you in?
Anything else that might help us to help you?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 6,103
Registered: ‎23-07-2014

Re: Calling and messaging abroad

Hi @Anonymous How are you doing? Are you still having issues with your phone abroad?

If you provide some additional info as mentioned above maybe the community could give you a bit more information that might help you out. Smiley Happy

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