Pixel 6 sent for repair

[Ceej1979]

Hi,

my pixel 6 suddenly stopped working about two weeks ago. The screen just went black. I took it into my local O2 store and they sent it off for repairs under warranty on 3rd April 2022.

They told me it would take about a week and it would get posted back to me. It’s day six now so I thought I would check the repairs tracker and it doesn’t seem to have moved at all

3/4 - device is ready to be shipped

4/4 - the product is packed and ready to be shipped

4/4 - device is awaiting reception in repair center

My interpretation is it’s arrived at the repair centre and that’s it? Has anyone had any experience with this tracker? 

[Cleoriff · Accepted solution]

Hi @Ceej1979 

Yes  the repair centre has received it. If you want more info then contact O2.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

https://www.o2.co.uk/help/device-and-sim-support/device-repairs