unable to use apps when on wifi

on 11-05-2016 10:22
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on 11-05-2016 10:22
Since the marsh mallow upgrade on my S6,everytime i connect to the internet and try and use facebook app,keeps saying no internet connection,wasnt like this before the upgrade to marsh mallow,so im constantly having to use the app on my data allowance even at home or at work,which is eating into my monthly data allowance big time,no other app appears to be affected,i have unistalled and reinstalled the app,factory reset my phone several times and this makes absolutely no difference,is there anyone on here that can shed some light on this or know of a solution to fix it please.
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on 11-05-2016 10:24
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on 11-05-2016 10:25
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-05-2016 10:31
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on 11-05-2016 10:33
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on 11-05-2016 10:34
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on 11-05-2016 10:34
Do Facebook have some sort of "contact us" online form? It might be worth checking with them to see if there's a known fault?
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on 11-05-2016 10:34
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on 11-05-2016 10:34
If every app that suggests either a problem with the wi-fi itself (as if there is no internet connection the phone will refuse to use it) or a problem with the phone's wi-fi.
Have you tried connecting anything else to it? Does that work or not?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 11-05-2016 10:36
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on 11-05-2016 10:36
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on 11-05-2016 10:36
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on 11-05-2016 10:36
"also MI5 can you tell me where I'm meant to be looking for this setting??"
I thought it might be a check box in your data management settings. The same place you can stop apps updating over mobile data. But as you've said it's intermittently working then it sounds more like some sort of glitch.
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on 11-05-2016 10:37

