unable to get into google.

[Anonymous]

Hi, my Samsung A5-16 has done an update i use finger touch security as i'm not good with passwords, after the update it asked for a password which said it was to protect my fingertip security..i didn't have a password but entered a few that it might be but after a while the lock out period got longer..up to an hour, i contacted the 02 Guru who did a factory re-set, Google won't let me into my device as it is saying it has been reset and requires the original user name and password...i don't have it. 02 keep sending me unlocking codes which i don't need, Google aren't very helpfull and Samsung have still to pull their heads out of the sand and talk to me. can this wretched Google thing be bypassed or is my device now useless? it's only 3 months old..HELP!.

[Marjo]

Hi @Anonymous how are you doing? It would be great to hear if you managed to sort the issue out in the end. And feel free to post if you have additional questions.