Solved: Not getting texts or calls...

Anonymous · ‎31-10-2016

I just came back from a weekend in Paris. Whilst there I couldn't recieve texts or phone calls in that time.

I have a Samsung S6 Edge so can't take the sim out. Any ideas how to sort it? (Chat is currently busy)

MI5 · ‎01-11-2016

Maybe there were sent to the wrong number format or it might have been an international gateway issue with the network you were on.
If it happens again try manually selecting a different roaming network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-10-2016

Maybe you don't have international roaming enabled but only cs can check that for you http://www.o2.co.uk/contactus
Puzzled as to why you can't take sim out though?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-10-2016

I have the o2 travel bolt on and I received texts from my girlfriend who was with me. I spoke to an agent who said to reset network settings but would take 2 hours until I received texts from previous days.

MI5 · ‎01-11-2016

I'm confused?
Did you receive calls and texts or not?
One post says no and the next says yes?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-11-2016

@MI5 wrote:
I'm confused?
Did you receive calls and texts or not?
One post says no and the next says yes?

I read it as he got them from his girlfriend who was with him in Paris ....but from no one else?

Veritas Numquam Perit

MI5 · ‎01-11-2016

So first post is misleading then?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-11-2016

@MI5 wrote:
So first post is misleading then?

Yes... which was why I left it to your good self to sort.....:smileytongue:

Veritas Numquam Perit

MI5 · ‎01-11-2016

I'll need more info......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-11-2016

@MI5 wrote:
I'll need more info......

Certainly will. Reading back I am not sure whether @Anonymous

* Rang CS whilst in Paris or when he got back?.

* He got calls and texts from his GF whilst they were both in Paris... no one else....but maybe no one else called or text him whilst in Paris?

*As he is probably back in the UK now...are his calls and texts working or not?

Veritas Numquam Perit

MI5 · ‎01-11-2016

and why can't he remove his sim card too ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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