Not getting texts or calls...

[Anonymous]

I just came back from a weekend in Paris. Whilst there I couldn't recieve texts or phone calls in that time.

I have a Samsung S6 Edge so can't take the sim out. Any ideas how to sort it? (Chat is currently busy)

[Cleoriff]

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@MI5 wrote:
and why can't he remove his sim card too ?

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Exactly....

[MI5]

So @Anonymous if you could get back to us with more info we'll try and help further.....

[Anonymous]

I received texts from my girlfriend no problem, I made calls with no problems. I didn't receive texts or phone calls from back home - that's the issue.

Went into my local o2 store, was told it may be to do with the mass coverage. So texts I got were pinged back to the sender.

Couldn't take the sim card out as I didn't have the ejection pin but I've now got one.

[MI5 · Accepted solution]

Maybe there were sent to the wrong number format or it might have been an international gateway issue with the network you were on.
If it happens again try manually selecting a different roaming network.