set up email

Anonymous · ‎03-10-2017

I'm having the same problem. Email account has been down for 4 days now. I'm with BT. I've deleted the account and 're added meaning i lost all my emails and a message saying "unable to connect to email server to verify your account information. No response from server "
Please somebody help.

Cleoriff · ‎03-10-2017

@Anonymous wrote:
I'm having the same problem. Email account has been down for 4 days now. I'm with BT. I've deleted the account and 're added meaning i lost all my emails and a message saying "unable to connect to email server to verify your account information. No response from server "
Please somebody help.

That's strange @Anonymous. I have two email accounts, one is gmail and the other is bt internet. The BT Internet one has failed to work on two occasions. Both times I have deleted and reinstalled and it comes back again with all previous emails

Veritas Numquam Perit

MI5 · ‎03-10-2017

If it’s set up to delete off the server you will lose them and they’ll be gone forever unfortunately.
Anyway, sounds like a BT account problem assuming you are using the correct details.
Have you spoken to BT?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-10-2017

Hey @Anonymous have you had any luck getting this sorted?

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Anonymous · ‎05-10-2017

Yes @Martin-O2 I have but not that I changed anything. After trying various settings and reinstalling it it still didn't work with the same message. I could get my emails through my lap top though. They miraculously suddenly started appearing last night but I didn't change anything! I'm don't know what the issue was if it was samsung or O2.

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