samsung galaxy s6 64gb

[Anonymous]

Why has my fingure print scanner, locked me out of my phone. which in turn i had to do a factory reset resulting in loss of my telephone contacts . I have a few friends who have had the same problem with no anwser from 02 as to the reason why?, and all these problems added to the missed calls i recieve without phone even ringing and the poor signal strengts very poor service. I think i will be changing networks soon and phone brand.

[Curr946]

This is a member to member forum. Have you tried talking to Samsung?

[jonsie]

All your contacts should be backed up to Google....

Never use the finger print scanner now since it locked me out after having my hands in hot water for a while.

[Cleoriff]

How old is the phone? You need to give Samsung a ring and speak to them... 0330 SAMSUNG (726 7864)  

[MI5 · Accepted solution]

Mine has never failed me and you should have set up an emergency password too when you initially set up the fingerprint scan.

[jonsie]

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@MI5 wrote:
Mine has never failed me and you should have set up an emergency password too when you initially set up the fingerprint scan.

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That's exactly what I did....

[MI5]

No reason to get locked out then.....

[Curr946]

unless you forget the password too

[MI5]

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@Curr946 wrote:
unless you forget the password too

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I fail to see how that would be O2's or Samsung's fault......?

[jonsie]

Or not backing contacts up....