Brand New phone with a cracked screen?!

[Anonymous]

Just earlier today I bought an Alcatel OneTouch Idol 3 from the O2 Metrocentre store (reciept time 16:03). I got it home and charged it up, only touching it to dismiss notifications every half hour or so. Once fully charged. I took to finally play with my new phone, and the bottom of the was unresponsive (the home button and app tray) I turned the phone and the light reflected in a hairline crack in the bottom left corner.

I do believe I wasn't at all responsible for this crack, and would I be entiled to go and swap it for a new one in the shop tomorrow without paying for a repair?

[viridis]

You would, if you "noticed the crack upon opening the box"

[Anonymous]

Both my dad and I agree upon the fact it was a very hard crack to spot. It's only visible when the brightness is only full and/or you go looking for it. Plus the phone was opening for me in the shop and then put back in the box, the woman should have said something if she had of noticed it.

[Bambino]

Why do you think the woman in the shop knew that there was a crack in the screen? All you can do is return it tomorrow and hope that they'll swap it for you. If not, it will have to be sent for repair at your expense.

[Anonymous]

I don't believe the woman knew, because it is very hard to pick up on, but I think if she had of noticed it she would have said something and swapped it before payment. I just have to hope, I really cannot afford another phone so soon and the muesum want my old phone returned to them asap.

[jonsie]

Good luck @Anonymous but they really should just replace the phone.

[MI5]

Proving the fault was there at time of purchase will ne difficult.
Good luck.

[jonsie]

That's the big issue, let's hope the store are sympathetic...

[MI5]

But how would they know?

[jonsie]

Unless the OP pointed out the crack maybe the store wouldn't know. Just say it's a change of mind?