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samsung galaxy s6 64gb

Anonymous
Not applicable
Why has my fingure print scanner, locked me out of my phone. which in turn i had to do a factory reset resulting in loss of my telephone contacts . I have a few friends who have had the same problem with no anwser from 02 as to the reason why?, and all these problems added to the missed calls i recieve without phone even ringing and the poor signal strengts very poor service. I think i will be changing networks soon and phone brand.
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MI5
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Mine has never failed me and you should have set up an emergency password too when you initially set up the fingerprint scan.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Curr946
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This is a member to member forum. Have you tried talking to Samsung?
Current Phone: Sony Xperia XZ Premium
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jonsie
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All your contacts should be backed up to Google....

Never use the finger print scanner now since it locked me out after having my hands in hot water for a while.

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Cleoriff
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How old is the phone? You need to give Samsung a ring and speak to them... 0330 SAMSUNG (726 7864)  

Veritas Numquam Perit

Girl in a jacket
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MI5
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Mine has never failed me and you should have set up an emergency password too when you initially set up the fingerprint scan.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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@MI5 wrote:
Mine has never failed me and you should have set up an emergency password too when you initially set up the fingerprint scan.

That's exactly what I did....

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MI5
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No reason to get locked out then.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Curr946
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unless you forget the password too grin
Current Phone: Sony Xperia XZ Premium
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MI5
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@Curr946 wrote:
unless you forget the password too grin

I fail to see how that would be O2's or Samsung's fault......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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