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samsung galaxy SIII mini broken screen

Anonymous
Not applicable

Hi everyone!

 

I literally just dropped my phone and now it won't work. I can hear messages coming into the phone but the screen won't work at all. I upgraded in March this year so not due for another one and no money to repair it! 

 

Any advice on what to do much appreciated! Carphone Warehouse have quoted £80 and I don't have that!

 

Thanks in advance,

Jess xx

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jonsie
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Your best option it would seem would be to send the phone back to O2 or Samsung. They will give you a price for the repair which you can accept or decline. At least you will get a definitive cost. In the meantime check if any of your friends have old phones lying around in drawers or buy a cheap phone to tide you over until your circumstances improve.

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MI5
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Check you home insurance or bank account to see if you are covered. If not buy a cheap phone to use your SIM card in.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Don't have home insurance - how would I be covered by my bank?
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Bambino
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It would be home insurance provided by your bank, but it doesn't sound as if you have that either. Basically, if you don't have insurance to cover the broken screen, you're out of luck.

I DO NOT WORK FOR O2



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MI5
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@Anonymous wrote:
Don't have home insurance - how would I be covered by my bank?

Some bank accounts cover phones - Usually the premium accounts that you pay a small fee for each month.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
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@Anonymous wrote:

Hi everyone!

 

I literally just dropped my phone and now it won't work. I can hear messages coming into the phone but the screen won't work at all. I upgraded in March this year so not due for another one and no money to repair it! 

 

Any advice on what to do much appreciated! Carphone Warehouse have quoted £80 and I don't have that!



You might get it done more cheaply but it's unlikely, you'll have to save up for it.

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Anonymous
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oh god.. thanks anyway guys
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Anonymous
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Some companies do buy non working models although the amount given is not the true value of the phone.

You could use any monies raised to HELP buy a phone from somewhere like CEX
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Anonymous
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@Anonymous wrote:
oh god.. thanks anyway guys

Hi,

 

Sorry to read that your options are very limited.  Even if you took out a smartphone insurance policy right now there's typically an excess (and another excess if you claim very early) which would probably be the same as your repair quote, but if it's a quote only then you should accept that it could go up and up... so maybe consider a policy if you're not able to borrow monies from a friend or family..?  Probably not wise to borrow funds from a lender for this kind of thing.

 

Jonty.

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Bambino
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@Anonymous wrote:

@Anonymous wrote:
oh god.. thanks anyway guys

Hi,

 

Sorry to read that your options are very limited.  Even if you took out a smartphone insurance policy right now there's typically an excess (and another excess if you claim very early) which would probably be the same as your repair quote, but if it's a quote only then you should accept that it could go up and up... so maybe consider a policy if you're not able to borrow monies from a friend or family..?  Probably not wise to borrow funds from a lender for this kind of thing.

 

Jonty.


No insurance company would allow anyone to take out a policy after the phone is damaged.

 

@Anonymous, you say your screen is broken, but do you mean it's physically cracked, or that there is nothing showing on the display? If the screen isn't broken, it could mean that your phone has internal damage, which may or may not be more expensive to repair than a cracked screen. The only way to know for sure is to send it off for an estimate.

I DO NOT WORK FOR O2



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