Solved: Re: "My O2" not working on galaxy s3

Anonymous · ‎20-01-2013

I've been trying to log in to my O2 app for a couple of weeks and I get a message saying that there are problems and to try again later. However my boyfriend can log in to his o2 witb no problems. Ive uninstalled and installed the app and its not made a difference. Any ideas??

MI5 · ‎22-01-2013

Just try taking out battery and sim for 5 mins then try again.... Otherwise I think this issue needs flagging to tech support.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5 · ‎20-01-2013

Same on wifi and 3g ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-01-2013

Yes, same msg on both. I have 2 accounts but this hasnt caused an issue before.

MI5 · ‎20-01-2013

Does this link work on your browser ? http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-01-2013

Yes, i can use the mobile site just the app I'm having issues with.

MI5 · ‎20-01-2013

OK, just wanted to check if it was an app problem or a problem with your account access. What exactly is the error message you get?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-01-2013

Something's wrong
Sorry, we're having some problems. We're working on them. Please try again later.
Its been the same message the whole time.

Anonymous · ‎22-01-2013

I just tried again but with the same result. I also tried using the wrong password on purpose and I get a login error message. Dont know if thats of any help ....

MI5 · ‎22-01-2013

Just try taking out battery and sim for 5 mins then try again.... Otherwise I think this issue needs flagging to tech support.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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