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Anonymous
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"My O2" not working on galaxy s3

I've been trying to log in to my O2 app for a couple of weeks and I get a message saying that there are problems and to try again later. However my boyfriend can log in to his o2 witb no problems. Ive uninstalled and installed the app and its not made a difference. Any ideas??
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Posts: 103,908
Topics: 552
Solutions: 13,430
Registered: ‎04-04-2012

Re: "My O2" not working on galaxy s3

Same on wifi and 3g ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: "My O2" not working on galaxy s3

Yes, same msg on both. I have 2 accounts but this hasnt caused an issue before.
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Posts: 103,908
Topics: 552
Solutions: 13,430
Registered: ‎04-04-2012

Re: "My O2" not working on galaxy s3

Does this link work on your browser ? http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: "My O2" not working on galaxy s3

Yes, i can use the mobile site just the app I'm having issues with.
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Posts: 103,908
Topics: 552
Solutions: 13,430
Registered: ‎04-04-2012

Re: "My O2" not working on galaxy s3

OK, just wanted to check if it was an app problem or a problem with your account access. What exactly is the error message you get?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: "My O2" not working on galaxy s3

Something's wrong
Sorry, we're having some problems. We're working on them. Please try again later.
Its been the same message the whole time.
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Anonymous
Posts: 0

Re: "My O2" not working on galaxy s3

I just tried again but with the same result. I also tried using the wrong password on purpose and I get a login error message. Dont know if thats of any help ....
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Posts: 103,908
Topics: 552
Solutions: 13,430
Registered: ‎04-04-2012

Re: "My O2" not working on galaxy s3

Just try taking out battery and sim for 5 mins then try again.... Otherwise I think this issue needs flagging to tech support.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)