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Anonymous · ‎13-10-2014

Can anyone help my daughter has blocked her Nokia phone it is asking for a puk code

Cleoriff · ‎13-10-2014

Hi @Anonymous

Have a look at this link and see if it helps?

http://www.o2.co.uk/apps/getPUK/welcome

Veritas Numquam Perit

jonsie · ‎13-10-2014

Scroll to the bottom of the page and enter the mobile number : http://www.o2.co.uk/puk/landing/

If it doesn't show there get her to sign into My O2 on the pc and the puk is recorded there.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-10-2014

Head this warning

"If you have incorrectly entered your PUK ten times your SIM may be permanently blocked and we may need to replace this for you. If that's the case, please Contact Us."

MI5 · ‎13-10-2014

Don't worry if the sim is permanently blocked.
A replacement sim is easy to get and just requires a call to CS to activate it once received.
Just contact CS for assistance if required http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-10-2014

The phone will tell you if the sim is permantently blocked. The OP made no mention of this...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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