Solved: o2 recycle

Anonymous · ‎09-03-2016

Can anybody advise me please ? I've recently upgraded and sent my old phone back to o2. I asked for the money to be deducted from my next bill but it hasn't come off. I've tried the live chat who couldn't help and held a phone conversation with a member of the recycle team who promised to email me but never did. I feel slightly disappointed with this situation.

MI5 · ‎09-03-2016

We can't really advise any more than you have done.
Keep onto CS until they sort it for you mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-03-2016

We can't really advise any more than you have done.
Keep onto CS until they sort it for you mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-03-2016

Call cs, it should either be on the bill straight away or after your 3rd bill is produced

MI5 · ‎09-03-2016

Recycle credits should appear immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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