Solved: sim swap for galaxy s7 been over 24 hours still sa...

Anonymous · ‎09-03-2016

driving me mad!!!

MI5 · ‎09-03-2016

Could be a faulty sim you have then.

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MI5 · ‎09-03-2016

Have you rebooted the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-03-2016

If its been over 24 hours you need to call customer service or do the sim swap again if you don't get connection after a reboot. Has the old sim lost service?

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PhoneDoc · ‎09-03-2016

Hi there,

Is this an upgrade or a new contract? Where did you do the sim swap? Are you able to try the SIM card in another phone?

Anonymous · ‎09-03-2016

about 100 times ive sim swapped plenty of times before its never taken this long got the conformation text from o2 saying it had gone through and the old sim is dead

MI5 · ‎09-03-2016

Could be a faulty sim you have then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-03-2016

will ring o2 when i get in tonight and see what they say thanks for the help

Anonymous · ‎09-03-2016

I'd be inclined to agree with @MI5 & ask Instore for a new SIM card & they will perform the sim swap for you

Cleoriff · ‎09-03-2016

Certainly try another sim. It's obvious @Anonymous is not a novice at sim swapping...

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gmarkj · ‎10-03-2016

It might be the same problem as was found on this thread - http://community.o2.co.uk/t5/Discussions-Feedback/galaxy-s7/m-p/955772#M80042 - where there is an issue with the tariff.

Edit - check message 58 for details...

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