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o2 recycle

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Anonymous
Not applicable

on ‎09-03-2016 17:51

on ‎09-03-2016 17:51

Can anybody advise me please ? I've recently upgraded and sent my old phone back to o2. I asked for the money to be deducted from my next bill but it hasn't come off. I've tried the live chat who couldn't help and held a phone conversation with a member of the recycle team who promised to email me but never did. I feel slightly disappointed with this situation.
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MI5
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on ‎09-03-2016 17:54

on ‎09-03-2016 17:54

We can't really advise any more than you have done.
Keep onto CS until they sort it for you mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎09-03-2016 17:54

on ‎09-03-2016 17:54

We can't really advise any more than you have done.
Keep onto CS until they sort it for you mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎09-03-2016 18:11

on ‎09-03-2016 18:11

Call cs, it should either be on the bill straight away or after your 3rd bill is produced 

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎09-03-2016 19:57

on ‎09-03-2016 19:57

Recycle credits should appear immediately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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