no network coverage dorchester. dorset

[Anonymous]

first post for me here, for the last ten days apart from some of yesterday there has been no signal or coverage for me at dt12ls. i have sent msg on fb and been replied to that the engineers are working to repair a mast. on saturday i spoke to an advisor on live chat that told me all probems were repaired but they were not. so looking further into this do o2 advisors blatently tell you that problems are solved when they are not. i would much prefer to be told the truth good or bad than lied to what i feel has happened. status checker shows a mast not working but absolutely nothing on unplanned issues. i know where the nearest mast to me is and currently it is being scaffolded for repair and maintainance it is a victorian water tower. i believe this mast is turned off to protect workers from microwave radiation whitch is fair enough in my view but why no notification etc from o2. used to be a good company but seems now could not care at all but still take full money from your bank etc. i just want to know the truth tbh.

[Anonymous]

There are a lot of people complaining about signal issues at the minute and the network have verious excuses.

I would recommend logging a complaint through the link and the bottom of the page....they may even credit your account as a goodwill gesture

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[Anonymous]

Hi

As O2 do not give real time repair times and they cover this in their t&c its a case of keep Checking the Service Status.

Frustrating I agree.

[MI5]

The status checker is the only reliable place to get info from I'm afraid.
If it says a mast is down now it will be updated when it's repaired.

[Anonymous]

i can understand about a mast being down what winds me up is to be told on live chat that every thing is sorted when it clearly is not, is that any way to treat customers i would much prefer to be told the absolute truth good or bad.  ten days is a long time to be repairing a mast i think.

[MI5]

10 days would seem to be a long time, but of course, no one knows the details of the fault, so difficult to comment with any accuracy.
Once the service is reinstated you may get a financial good will gesture on your account if you give CS a call.
Note, this is not compulsory so it is advisable to be polite when you call.....
Good luck and hope service is resumed soon.

[jonsie]

It still shows that a mast is being worked on in your area and hopefully working on it as we speak to get things back to normal.

Live results for DT1 2LS, Dorchester, Dorset

• 

  Sorry a phone mast close to you isn't working

  This means you might experience problems making calls, using the internet, or sending/receiving emails in this area.

  Updated 11:00 (refreshed hourly). Recent faults might not show yet.

[aldaweb]

Live Chat are not the best placed for current issues being based overseas and working from scripts.

You might try the MyNetwork app which can show live status and has a map that shows the mast locations too.

[Anonymous]

I agree totally. I am totally fed up with not only not having any service for 9 days now but not having any information. Thosands of O2 customers in Dorchester deserve better. AN apology combined with a detailed explanation of what is wrong and when it will be fixed.

[MI5]

You often find an apology in the local press after issues such as this.
You will not get a detailed explanation of the fault (how would that help you anyway?) and you are unlikely to get an accurate fixed repair time from them either......