I have been complaining about this constantly for 3 weeks only, like charlie2, to be fobbed off with lies. Only when I complained via the BBC (see the earlier article). I walked to the mast to try to understand what was happening.
Even now in the article O2 are lying to the BBC.
"A spokesman for O2 said it did investigate temporary sites "when there is likely to be a continuous problem with service" but added it was a lengthy process and said the tower repairs were unlikely to continue "much longer". and yet they cannot give a date because in the same article Wessex Water say "Wessex Water described the planned repairs to the stonework of the Grade II-listed tower as "essential". Stonework repairs could take months. Wessex water must have a project plan, if they share that with O2 then the company could, if they wished start telling the truth about how long they are going to deny customers the service they are paying for.
The second lie by O2 was "He said information about "planned outages" was listed on the company's website and said the firm alerted customers, via text, about its own upgrade works "a few months in advance". That is simply a total fabrication. I am an O2 customer and did not get informed by text, nor did anyone in my office. The website only ever said that they were having problems with a mast, never about planned maintenance.
If O2 are going to lie to the BBC then what hope do we customers have?
The added complication is that of the other phone companies, vodafones service is awful in the town and three, while great, is really poor in the surrounding areas, hence why O2 have so many customers they are now letting down.
😞 😞
