Solved: Re: mobile data connection changed from 3g to h+ w...

Anonymous · ‎03-05-2015

This week I noticed that my Samsung Galaxy S3 (3G sim) no longer shows as 3G when i turn mobile data on, but instead H+. I have read H+ is faster than 3G but for me it just wont connect, no apps will work, I can't search for anything on Google, it justs acts as if mobile data is turned off.
So basically at the moment when I am out and out I cant do anything on my phone that you would use mobile data for.
Please help!

MI5 · ‎03-05-2015

That will be congestion and is typical across the network whilst updates are rolling out.
There may be something reported here as an issue, but no guarantees.
http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-05-2015

That will be congestion and is typical across the network whilst updates are rolling out.
There may be something reported here as an issue, but no guarantees.
http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-05-2015

Okay, thanks, I'll keep an eye on it.

Anonymous · ‎03-05-2015

Can you not change it back to 3G @MI5? It may be a daft question but I've noticed from previous post's that Android seems to have a lot of menu options for this sort of thing..like an option to connect to 3g only...if that makes sense?!

MI5 · ‎03-05-2015

@Anonymous wrote:
Can you not change it back to 3G @MI5? It may be a daft question but I've noticed from previous post's that Android seems to have a lot of menu options for this sort of thing..like an option to connect to 3g only...if that makes sense?!

No unfortunately you cannot choose between WCDMA bands.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-05-2015

shame...:smileysad:

O2

mobile data connection changed from 3g to h+ wont connect

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