cancel
Showing results for 
Search instead for 
Did you mean: 

lost downloaded music

Poppysmum
Level 19: Quirky
  • 1332 Posts
  • 106 Topics
  • 7 Solutions
Registered:

Please can anyone help me ?. I have a Samsung S5 mini . I got sent a free £10 Google voucher from o2 priority So i have downloaded 3 songs from Google Play but am trying to find them on my phone Can you please help me to locate the songs pretty please

Message 1 of 18
4,151 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150715 Posts
  • 645 Topics
  • 28693 Solutions
Registered:
Are you connected via wifi at the moment?
If so, when you open the app they should sync.
Just click the menu button (3 horizontal bars top left) and select "My Library" - you should find them in there...
If you still can't find them select "settings" then "refresh Music" and check again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 18
3,695 Views
17 REPLIES 17

MI5
Level 94: Supreme
  • 150715 Posts
  • 645 Topics
  • 28693 Solutions
Registered:
They go into a hidden folder (so you can't copy them somewhere else to share them) but if you open the Google Music app and sign in you will find them in there for you to play and listen too on any of your devices. https://play.google.com/store/apps/details?id=com.google.android.music&hl=en
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 18
3,710 Views

Poppysmum
Level 19: Quirky
  • 1332 Posts
  • 106 Topics
  • 7 Solutions
Registered:

Thank you i have looked in Google Play music on my phone and the tracks are not there.

I have got emails saying i have purchased the music and it says installed in Google Play Store.

But the songs are not there . Do i have to wait for them to appear ?

Message 3 of 18
3,704 Views

MI5
Level 94: Supreme
  • 150715 Posts
  • 645 Topics
  • 28693 Solutions
Registered:
Are you connected via wifi at the moment?
If so, when you open the app they should sync.
Just click the menu button (3 horizontal bars top left) and select "My Library" - you should find them in there...
If you still can't find them select "settings" then "refresh Music" and check again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 18
3,696 Views

Poppysmum
Level 19: Quirky
  • 1332 Posts
  • 106 Topics
  • 7 Solutions
Registered:

@MI5 wrote:
Are you connected via wifi at the moment?
If so, when you open the app they should sync.
Just click the menu button (3 horizontal bars top left) and select "My Library" - you should find them in there...
If you still can't find them select "settings" then "refresh Music" and check again.

 

 

I am connected with wifi.

Did bold above and my songs appeared :slight_smile:

 

Message 5 of 18
3,684 Views

MI5
Level 94: Supreme
  • 150715 Posts
  • 645 Topics
  • 28693 Solutions
Registered:
Super job :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 18
3,681 Views

Bambino
Level 85: Esteemed
  • 24248 Posts
  • 1055 Topics
  • 3803 Solutions
Registered:

Well done MI5. 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 18
3,674 Views

MI5
Level 94: Supreme
  • 150715 Posts
  • 645 Topics
  • 28693 Solutions
Registered:

@Bambino wrote:

Well done MI5. 


Thank you :slight_smile:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 18
3,667 Views

Cleoriff
Level 94: Supreme
  • 126936 Posts
  • 834 Topics
  • 7577 Solutions
Registered:

@MI5 wrote:

@Bambino wrote:

Well done MI5. 


Thank you :slight_smile:


Although the OP should have marked your post as the solution rather than their own. I am sure an oversight on their part :wink:

Veritas Numquam Perit

Girl in a jacket
Message 9 of 18
3,661 Views

Poppysmum
  • 1332 Posts
  • 106 Topics
  • 7 Solutions
Registered:

Sorry i just pressed solved . Can i unsolve thread and MI5 be credited with it please. If yes how ?

Message 10 of 18
3,652 Views