Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 12
Registered: ‎29-08-2018

Slow, Frozen Samsung J3 (2017)

My Samsung J3 (2017) has gone slow and keeps freezing all of a sudden and havent got a clue why, id understand if i had just downloaded a app but i havent, not opened any emails, email attachments that im unfamiliar with, tried turning off and no again, done software update but no good, so now im lost and dont know what else to try, has anyone experienced this issue and can help me plz?

Posts: 61,496
Topics: 646
Registered: ‎14-01-2013

Re: Slow, Frozen Samsung J3 (2017)

Hi @Laffer

Seems quite common with the J3. Read this article... there are a few fixes to be found

https://thedroidguy.com/2018/10/fix-samsung-galaxy-j3-2016-became-slow-troubleshooting-guide-1071109

*The Game Is On*


Posts: 83,409
Topics: 512
Solutions: 10,217
Registered: ‎04-04-2012

Re: Slow, Frozen Samsung J3 (2017)

Check how much storage capacity you have remaining and delete anything you don't need or use anymore.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 12
Registered: ‎29-08-2018

Re: Slow, Frozen Samsung J3 (2017)

Thanks for info cleoriff, i did all but last solution but didnt work, if it dont fix soon i will do the last solution on that list you gave and hope it works, but yes thanks for info and help mate.

thanks matt

Posts: 61,496
Topics: 646
Registered: ‎14-01-2013

Re: Slow, Frozen Samsung J3 (2017)

No problem @Laffer, I hope you get it sorted. If still having problems you could always give Samsung a call

https://www.samsung.com/uk/support/

 

*The Game Is On*


Community Manager
Posts: 3,019
Registered: ‎18-04-2018

Re: Slow, Frozen Samsung J3 (2017)

@Laffer I was wondering if you'd made any progress with your phone since you last posted slight smile Is it still freezing? Have you tried all the options suggested by other members now?

Check out some of the recent discussions:
Tech for hearing impairment or sign language
MWC 2019 - It's right around the corner! What tech do you hope to see?
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!

signature