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Dropping Wifi

Robm1955
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on ‎12-01-2022 11:55

on ‎12-01-2022 11:55

Randomly, when I'm at home, my phone (Samsung A5 2017). jumps from wifi to 4g, and back again. None of my other devices drop wifi, only my phone. This is costing me data. Not a lot, little by little, it mounts up. According to the information on my phone, I'm on Android 8.

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Cleoriff
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‎12-01-2022 12:56 - edited ‎12-01-2022 12:56

‎12-01-2022 12:56 - edited ‎12-01-2022 12:56

@Robm1955 

Turn mobile data off. Reboot your Wifi router and see if that improves it.

 

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jonsie
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on ‎12-01-2022 13:12

on ‎12-01-2022 13:12

Check advanced wifi settings on the phone to see if you have wifi assist turned on

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Bambino
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on ‎12-01-2022 13:14

on ‎12-01-2022 13:14

@Robm1955 Also to add: How do I enable or disable mobile data? | Samsung UK

I DO NOT WORK FOR O2



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Robm1955
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on ‎12-01-2022 14:11

on ‎12-01-2022 14:11

I know how enable/disable mobile data, but my point is, shouldn't it go to WiFi when in range?

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Bambino
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on ‎12-01-2022 14:18

on ‎12-01-2022 14:18

@Robm1955 If you keep your mobile data turned on your phone will seek out the strongest signal. 

I DO NOT WORK FOR O2



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RafaC
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‎13-01-2022 10:02 - edited ‎13-01-2022 10:02

‎13-01-2022 10:02 - edited ‎13-01-2022 10:02

Hey @Robm1955 were you able to sort it out?

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