cancel
Showing results for 
Search instead for 
Did you mean: 

Slow, Frozen Samsung J3 (2017)

Laffer
Level 1: Joiner
  • 25 Posts
  • 7 Topics
  • 0 Solutions
Registered:

My Samsung J3 (2017) has gone slow and keeps freezing all of a sudden and havent got a clue why, id understand if i had just downloaded a app but i havent, not opened any emails, email attachments that im unfamiliar with, tried turning off and no again, done software update but no good, so now im lost and dont know what else to try, has anyone experienced this issue and can help me plz?

Message 1 of 6
1,905 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Laffer

Seems quite common with the J3. Read this article... there are a few fixes to be found

https://thedroidguy.com/2018/10/fix-samsung-galaxy-j3-2016-became-slow-troubleshooting-guide-1071109

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
1,901 Views

MI5
Level 94: Supreme
  • 143430 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Check how much storage capacity you have remaining and delete anything you don't need or use anymore.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 6
1,891 Views

Laffer
  • 25 Posts
  • 7 Topics
  • 0 Solutions
Registered:

Thanks for info cleoriff, i did all but last solution but didnt work, if it dont fix soon i will do the last solution on that list you gave and hope it works, but yes thanks for info and help mate.

thanks matt

Message 4 of 6
1,873 Views

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

No problem @Laffer, I hope you get it sorted. If still having problems you could always give Samsung a call

https://www.samsung.com/uk/support/

 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
1,869 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

@Laffer I was wondering if you'd made any progress with your phone since you last posted slight_smile Is it still freezing? Have you tried all the options suggested by other members now?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
1,825 Views