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Anonymous
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iphone 4s switch to nexus 4 MMS issues

Hi all

 

I set up my contract on an iphone 4s in novemeber 2011, and I bought a nexus 4 and started using it in december 2012 (around the 28th). Since then I have not been able to sue the MMS function on my phone and multiple calls to o2 support have yielded many changes but still no success with being able to send a media message (and when i receive one i'm given a code to use on the o2 website to see the message)

 

can anyone help me?  for reference the settings below are the ones im currently using as my apn:

1. Tap the Applications key 
2. Tap Settings 
3. Tap More in Wireless and Networks 
4. Tap Mobile networks 
5. Make sure that the Data Enabled box has a  tick in it (tap box to change) 
6. Tap Access Point Names 
7. Tap the 3 dots on the bottom Right of the screen 
8. Tap New APN 
9. Tap Name then tap the text box and enter O2 Pay Monthly then tap OK 
10. Tap APN then tap the text box and enter wap.o2.co.uk then tap OK 
11. Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK 
12. Tap Port then tap the text box and enter 8080 then tap OK 
13. Tap Username then tap the text box and enter o2wap then tap OK 
14. Tap Password then tap the text box and enter password then tap OK 
15. Skip past Server as this is preset as Not set 
16. Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK 
17. Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK 
18. Tap MMS port then tap the text box and enter 8080 then tap OK 
19. Tap MCC then tap the text box and enter 234 then tap OK 
20. Tap MNC then tap the text box and enter 10 then tap OK 
21. Tap Authentication type and tap PAP 
22. Tap APN type and enter default,supli
23. Press the 3 Dots on the Bottom Right of the screen 
24. Tap Save 
25. Tap the circle next to the new profile so a green dot appears in it 
26. Press the Back key four times to return to the main menu.

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iphone 4s switch to nexus 4 MMS issues

Did you change your data from an iPhone data plan to a standard data plan?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iphone 4s switch to nexus 4 MMS issues

Thats one of the first changes the support guys made to my account (and i know it worked as the bolt on reset mid month!)

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Anonymous
Posts: 0

Re: iphone 4s switch to nexus 4 MMS issues

New update is that i am unable to get onto the data network, where as i could this morning.

 

I have mobile data turned on, but the phone just shows a regular network connection rather than a connection to the data network Smiley Sad

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iphone 4s switch to nexus 4 MMS issues

Re your settings above:

Line 17 - Change to 82.132.254.1

Line 22 - Change to default,supl
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iphone 4s switch to nexus 4 MMS issues

Turn off, Remove SIM and reboot the phone after making the changes above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iphone 4s switch to nexus 4 MMS issues

I made those changes and restarted the handset. It connected breifly to the data network, but is now back on standard network (i did all of this with the handset in a fixed position on my desk to avoid moving it around for the sake of losing signal etc)

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iphone 4s switch to nexus 4 MMS issues

Check your postcode for signal issues http://status.o2.co.uk/ and also try MMS in a different area. The settings I gave you should work.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: iphone 4s switch to nexus 4 MMS issues

My postcode is coming back as having good signal on the status checker (LS3 1EP) yet i still cant connect to a data network.

 

Very frustrating

 

thanks for your help though

Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iphone 4s switch to nexus 4 MMS issues

You need to try your phone elsewhere as there are a few weather related problems around at the moment and the status checker may not be updated. Other option is that your sim is faulty but see first if you can connect to a different mast.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)