ifitness app

[Anonymous]

I have been charged by a company called ifitness twice for an app i have not purchased. can anyonr help please?

[Anonymous]

ME too. I've been charged for three weeks and the first i heard of it was when I got a text this morning saying I was a member. I did not sign up and do not want this service. I don't think 02 should be paying out to these people.

[MI5]

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@Anonymous wrote:
ME too. I've been charged for three weeks and the first i heard of it was when I got a text this morning saying I was a member. I did not sign up and do not want this service. I don't think 02 should be paying out to these people.

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The way the regulations stand currently, the networks just pass on the charges billed by these scammers. Until the regulators grow some teeth and force some kind of 2 step verification it will never change.

I'm afraid anyone caught out by these scams will have to do their own legwork to get compensated for the charges https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

[Anonymous]

I have also been charged £3 for the ifitness app which I have no knowledge about and do not know what it does. Had long chat with O2 who said they would cancel my subscription which I never enrolled for and block it. No refund plan to go to the Ombudsman as this is effectively fraud and suggest you do the same

[MI5]

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@Anonymous wrote:

I have also been charged £3 for the ifitness app which I have no knowledge about and do not know what it does. Had long chat with O2 who said they would cancel my subscription which I never enrolled for and block it. No refund, plan to go to the Ombudsman as this is effectively fraud and suggest you do the same

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The correct process for claiming a refund is covered in the help thread linked to https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

The Ombudsman cannot refund you nor can they handle fraud cases. The regulator is the only one who, in this entire pathetic system, can help you.

[Anonymous]

Ifitness has taken £96 off me since March iv just been on the phone to them and demaned a refund , at first they said they will only refund £30 but after a few words which was nice words the lady who I spoke to said she as requested the full £96 , so in the next 14 day I should recive a texe with a code on to take to the post office to claim back my money , let's see if this happens

[MI5]

Fingers crossed for you.