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iPhone 7 not receiving any texts

Anonymous
Not applicable
I'm receiving iMessages, and others are getting my texts but I'm not receiving any.
I've tried resetting the network, tried the *#5005 option but nothing is working, I really don't want my phone to be sent off for repair, any ideas?
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jonsie
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Change the network settings to manual and select any network but o2. You will get an error response and then select O2 again. That should clear any stuck messages that may be blocking your account.

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Message 5 of 8
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MI5
Level 94: Supreme
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Try removing, wiping and replacing your sim.
Also try a reset by holding power and vol down until the Apple logo appears on screen.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
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Anonymous
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Thank you, Ive tried both options unfortunately without any luck.
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MI5
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Is this a sudden change or always been like this?
Did you have a different phone before the iPhone?
Have you blocked any numbers at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
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jonsie
Level 94: Supreme
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Registered:

Change the network settings to manual and select any network but o2. You will get an error response and then select O2 again. That should clear any stuck messages that may be blocking your account.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 5 of 8
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Anonymous
Not applicable
I've had the phone about 4 months and never had a problem until yesterday. Ive blocked a few spam phone numbers, but none that send SMS. I didn't have an iPhone prior to this.
Message 6 of 8
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Anonymous
Not applicable
You genius. It worked! Thank you both so much for the help.
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MercedesS
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Hello @Anonymous, 

Glad to hear they helped you! Thanks @MI5 and @jonsie heartHero

Let us know if we can help you more and welcome to the O2 community! We hope to see you around Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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