Solved: huawei kob-lo9

walshbouchard · ‎18-11-2019

got conned into buying a 12 month contact on a huawei pad took deleivery no manual, and wont make calls or recive them anyboby elase had this problem

MI5 · ‎18-11-2019

@walshbouchard

I'm assuming you bought it from O2?

If so, they only sell it with a data sim so calls won't work.

You'll need to get a sim only phone sim if you want calling capability.

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-11-2019

@walshbouchard

I'm assuming you bought it from O2?

If so, they only sell it with a data sim so calls won't work.

You'll need to get a sim only phone sim if you want calling capability.

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎18-11-2019

@walshbouchard If you're unhappy with your purchase you have 14 days to change your mind and return what you've bought.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I DO NOT WORK FOR O2

EmilieT · ‎20-11-2019

Good morning @walshbouchard, and sorry to hear you're not happy with your new device - the info above should help though

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