Re: downloading the app

Anonymous · ‎17-03-2016

i would love to download the o2 app but it shows up for an old phone and not my newer HTC... what can i d please... def. NOT a computer geek..lol

Bambino · ‎17-03-2016

Not entirely sure what you're saying @Anonymous. What do you mean it 'shows up for an old phone'? Just download and install the app. If you have a problem with it, come back and let us know what it is and hopefully someone will be able to help.

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jonsie · ‎17-03-2016

Which app exactly? My O2?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

gindygoo · ‎17-03-2016

Is it the priority app by any chance? Until we know a little more I'm afraid we're at a bit of a loss... @Anonymous would u pop back and let us know if you're sorted, or still need help?

MI5 · ‎17-03-2016

Links to all o2 apps here http://www.o2.co.uk/apps

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-03-2016

Hi @Anonymous Welcome to the forums!

Can you give us a bit more info about the O2 apps your trying to download.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

adamtemp64 · ‎18-03-2016

If this is the myo2 app sometimes the device tab is incorrect it took 8 hours for it to change to my iphone 6s assuming that is what you are on about @Anonymous

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jonsie · ‎18-03-2016

@adamtemp64 wrote:
If this is the myo2 app sometimes the device tab is incorrect it took 8 hours for it to change to my iphone 6s assuming that is what you are on about @Anonymous

Indeed and hopefully the OP is sorted out now. My O2 app rarely gives any problem as long as the web based version is up to date once the system recognises a new device.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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