on 17-10-2015 10:15
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on 17-10-2015 10:15
Wondering if anyone can help. I had a Z3 which sometimes rebooted when making or receiving calls (not every time). I upgraded early for a Z5 and now that's doing exactly the same thing. This may only happen once or twice a day but is really annoying.
I don't have many apps installed but I have a feeling it may be one of them causing it.
The only thing I restored to my Z5 from my Z3 backup was my contacts incase it was something that was installed on my Z3 that was causing it.
It is only 3 weeks old and I've already factory re-set it 3 times.
Any help or advice would be gratefully received.
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on 19-10-2015 15:51
So I only installed 1 app... the only game I play... Candy Crush Soda Saga... and it rebooted the next day! I uninstalled it and did a factory re-set. So far it's been ok for 24 hours but I'm not counting my chickens yet!
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on 17-10-2015 10:17
At only 3 weeks old I would be thinking of getting it exchanged....Not good that its not working properly at this stage...
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on 17-10-2015 10:19
That's what I'm thinking but it seems strange that it's the same fault as my previous phone!
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on 17-10-2015 10:39
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on 17-10-2015 10:39
Rather than spend any more time trying to figure out the problem get it exchanged now. New regulations give you 30 days. Once you get the new phone if you still have same problem you can start looking at apps being the issue. As you say, strange or possibly mere coincidence to have the same thing on two different phones but my advice is change it now within the 30 days.
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on 17-10-2015 10:59
I will, thanks
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on 17-10-2015 13:10
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on 17-10-2015 13:10
I can only assume too that it is an app you had installed on both the z3 and z5 that's causing the issue.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 17-10-2015 13:55
Ok, just swapped it for a new one. Will leave as it is to see what happens.
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on 17-10-2015 14:39
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on 17-10-2015 14:39
Wow that was quick @Anonymous Did you swap it instore?
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on 17-10-2015 15:03
Yep... They weren't going to swap it under the 30 day faulty phone promise because they didn't think it was faulty. However I pointed out it was only 14 days old which is still under the I can swap it with no questions asked promise
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on 17-10-2015 15:07
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on 17-10-2015 15:07
Good job and well done.....(I bet you tied them up in knots)
Please come back and let us know how you get on with this one?
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