Xperia Z5 intermittently reboots

[Anonymous]

Wondering if anyone can help. I had a Z3 which sometimes rebooted when making or receiving calls (not every time). I upgraded early for a Z5 and now that's doing exactly the same thing. This may only happen once or twice a day but is really annoying. 

I don't have many apps installed but I have a feeling it may be one of them causing it. 

The only thing I restored to my Z5 from my Z3 backup was my contacts incase it was something that was installed on my Z3 that was causing it.

It is only 3 weeks old and I've already factory re-set it 3 times.

Any help or advice would be gratefully received.

[Cleoriff]

At only 3 weeks old I would be thinking of getting it exchanged....Not good that its not working properly at this stage...

[Anonymous]

That's what I'm thinking but it seems strange that it's the same fault as my previous phone!

[jonsie]

Rather than spend any more time trying to figure out the problem get it exchanged now. New regulations give you 30 days. Once you get the new phone if you still have same problem you can start looking at apps being the issue. As you say, strange or possibly mere coincidence to have the same thing on two different phones but my advice is change it now within the 30 days.

[Anonymous]

I will, thanks

[MI5]

Just run it with no additional apps installed and see if it still does it.
I can only assume too that it is an app you had installed on both the z3 and z5 that's causing the issue.

[Anonymous]

Ok, just swapped it for a new one. Will leave as it is to see what happens.

[Cleoriff]

Wow that was quick @Anonymous Did you swap it instore?

[Anonymous]

Yep... They weren't going to swap it under the 30 day faulty phone promise because they didn't think it was faulty. However I pointed out it was only 14 days old which is still under the I can swap it with no questions asked promise

[Cleoriff]

Good job and well done.....(I bet you tied them up in knots)

Please come back and let us know how you get on with this one?