WiFi Calling S7 Edge and Firmware

[Anonymous]

I am not happy!  TuGo never worked properly for me and now to get my S7 Edge working on WiFi calling I have to take O2 firmware and apparantly this requires a trip to a shop. Does anyone have experience of this?

1. What danger is there to the phone/contents?

2. Do they do this in front of you? ...nobody is taking my unlocked phone away from my view 🙂

3. Is it reversible? (...'cos after my experience I am moving away ASAP .. in March)

4. Do O2 update firmware immediatly after Samsung release, especially for security patches?

Thanks ..Phil

[MI5]

Plenty of experts that can step in though without it.

[Chris_K]

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@Anonymous wrote:

I am not happy!  TuGo never worked properly for me and now to get my S7 Edge working on WiFi calling I have to take O2 firmware and apparantly this requires a trip to a shop. Does anyone have experience of this?

1. What danger is there to the phone/contents?

2. Do they do this in front of you? ...nobody is taking my unlocked phone away from my view 🙂

3. Is it reversible? (...'cos after my experience I am moving away ASAP .. in March)

4. Do O2 update firmware immediatly after Samsung release, especially for security patches?

Thanks ..Phil

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This doesn't quite sound right I'm afraid - sorry you were given incorrect advice from someone.

With regards to the Samsung S7 specifically, if yours came from Carphone Warehouse or Samsung direct, these will be running what's called 'open market' firmware. That is, the software comes directly from Samsung without any kind of network operator customisation applied. We are currently working on bringing Wifi & 4G calling compatibility to these open market devices early in the new year, though don't have any concrete dates yet. There's no way for us to flash our firmware onto these open market devices.

If your phone was purchased from another operator (eg, Voda/EE/Three) and you got it unlocked to use on O2, there's no way for our store Guru's to flash O2 firmware onto it, sorry.

For anyone who has a Samsung S8 device, the most recent open market software update available from Samsung now enables Wifi & 4G calling on O2.

[jonsie]

Thanks for the update @Chris_K and I'm sure @Anonymous understands that he was told absolute twaddle previously. 

[Anonymous]

Yep .. the phone was bought from Samsung Australia. ... and I told the person from O2 support this. I am glad I did not make a trip to the store.

Just flashed it myself to what was supposed to be the O2 release but no joy!

Think I should be allowed to break contract for this ... TuGo was bad enough but at least it worked sometimes. Now I have no phone service at home.

Grrrrrrrrrrrr

[MI5]

I've tried the same previously and it didn't work so O2 must be whitelisting their own IMEI numbers, in which case, this is dead simple for them to fix, if they wanted to.

[Anonymous]

Oh welll ..... 🙂 Thanks for the help.

[PeterB1]

Hi @Chris_K

Do you know when WiFi calling on open market firmware Sony XZ1 will be made available? 

On the website I think it mentions 'later in the year', and there's less than a month left...

Thanks

[viridis]

My Xz premiums are flashed to O2, work on volte and vowifi

[PeterB1]

Thanks @viridis - that might be next option unless it really is coming in the next week or two!

No reception in my entire flat, so losing tugo (for all its fickle faults) is a real pain.