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Posts: 56,649
Topics: 622
Registered: ‎14-01-2013

Re: Wi-Fi calling on OnePlus 5

@LevellerO2's wifi calling does not currently support texts. There is nothing in the pipeline that we know of.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

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Level 1: Joiner
Posts: 3
Registered: ‎24-03-2013

Re: Wi-Fi calling on OnePlus 5

Apologies, my misunderstanding, thanks for the correction.

 

This is probably pressing point home that this service should be maintained then.

Posts: 56,649
Topics: 622
Registered: ‎14-01-2013

Re: Wi-Fi calling on OnePlus 5


@Leveller wrote:

Apologies, my misunderstanding, thanks for the correction.

 

This is probably pressing point home that this service should be maintained then.


No problem @Leveller. Just don't want people to get the wrong information Smiley Wink

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Posts: 80,186
Topics: 495
Solutions: 9,578
Registered: ‎04-04-2012

Re: Wi-Fi calling on OnePlus 5

Neither can WiFi calling, with or without texts, be used abroad when you don’t have a signal.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 60,921
Registered: ‎04-01-2009

Re: Wi-Fi calling on OnePlus 5


@MI5 wrote:
Neither can WiFi calling, with or without texts, be used abroad when you don’t have a signal.

And there you have it. It's all about the lost revenue from roaming when the new legislation came in. Now all customers are being made to suffer the consequences. 

 

Level 3: Thinker
Posts: 80
Registered: ‎25-07-2012

Re: Wi-Fi calling on OnePlus 5

If customers have a device that's capable of running TuGo then chances are they'll probably have WhatsAPp, Messenger, Telegram... installed. I'm sure that some of those apps will scan your contacts and make a voice call over a wifi or data connection. TuGo does this but it also uses your inclusive minutes or texts.

 

Since the O2/H3G merger/aquisition failed, O2 must be struggling. No innovation and cost cutting at every opportunity.


Simplicity.
Farewell International Favorites 10,
Hello Localphone.com
Level 1: Joiner
Posts: 30
Registered: ‎08-09-2012

Re: Wi-Fi calling on OnePlus 5

WhatsApp etc will of only be of any use of the person you want to call is also on WhatsApp, so you probably can't call a elderly relation or a business etc once Tu support is removed and I wasn't even aware until I read the forum that was happening. Why can't O2 at least support the Tu app for the full 2 years customer will have their non WiFi calling phones.

I wonder if the new 5T will also miss out given it's probably going to have the same processor and OSS as the 5?
Level 1: Joiner
Posts: 2
Registered: ‎21-10-2017

Re: Wi-Fi calling on OnePlus 5

That there are other messaging platforms isn't the point. TuGo (and WiFi Calling/Text) was useful because in areas without network coverage but with wifi i.e. in a house in rural areas, you are able to still receive calls and texts from anybody. If the entire world used WhatsApp then there would be no problem; obviously this isn't the case.

 

For O2 to discontinue a universal service that you are paying for while the replacement is limitedly supported is just incompetent. 

 

Especially in the case of the OnePlus 5. The phone is only around 6 months old, O2 is the only carrier that has it on contract, O2 doesn't support it for WiFi calling, but EE does.

 

I'm glad I bought the handset myself than upgrading with O2 as if O2 doesn't have a solution to this problem when TuGo goes dark I'm free to jump ship to EE and good riddence.

Posts: 56,649
Topics: 622
Registered: ‎14-01-2013

Re: Wi-Fi calling on OnePlus 5

Although EE only supports Wifi calling on their own branded phones @Tacet Check the last paragraph here 

EE wifi calling.PNG

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Level 1: Joiner
Posts: 3
Registered: ‎23-09-2016

Re: Wi-Fi calling on OnePlus 5

My issue is, when I renewed my contract and took a new One Plus 5 just over a month ago why didn't the "Guru" ask me  the simple question:

"Do you rely on TuGo at the moment? If so then a different phone may be worth considering if you'll need a similar service in the coming months."