O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 2
Registered: ‎12-11-2015

Wifi calling turn on but doesn't seem to work

Hi, I've recently activated wifi calling using MyO2 and got a 2 years old Samsung A5.
I dial a number normally using the Samsung phone app however get an error message saying 'out of coverage' or 'contact not registered in the network'.
I checked in MyO2 that wifi calling is actuallt turned on.
What could I be doing wrong please?
Posts: 76,549
Topics: 480
Solutions: 8,826
Registered: ‎04-04-2012

Re: Wifi calling turn on but doesn't seem to work

Your phone isn't compatible.
Only those listed here are
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#how-do-i-set-up-wif...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 76,549
Topics: 480
Solutions: 8,826
Registered: ‎04-04-2012

Re: Wifi calling turn on but doesn't seem to work

[ Edited ]

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#15421

wifi calling.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 6,477
Topics: 88
Kudos: 1,281
Solutions: 390
Registered: ‎17-03-2015

Re: Wifi calling turn on but doesn't seem to work

Only the newest high end flagship phones are compatible
iPhone 7 Plus 32GB Matte Black
Posts: 76,549
Topics: 480
Solutions: 8,826
Registered: ‎04-04-2012

Re: Wifi calling turn on but doesn't seem to work

Just tagging @Nakedtraitor in case they didn't see my reply.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 6,477
Topics: 88
Kudos: 1,281
Solutions: 390
Registered: ‎17-03-2015

Re: Wifi calling turn on but doesn't seem to work

While we are on the subject of WiFi calling @MI5 i recently activated mine  through my iPhone & not the myo2 app. It came up straight away on my screen & shows in myo2 as active. That’s another way I’ve found of activating it but i didn’t need to restart my phone after

iPhone 7 Plus 32GB Matte Black
Posts: 76,549
Topics: 480
Solutions: 8,826
Registered: ‎04-04-2012

Re: Wifi calling turn on but doesn't seem to work

All new contracts with compatible devices have it enabled by default now so all you need to do is turn it on in the phone settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 6,477
Topics: 88
Kudos: 1,281
Solutions: 390
Registered: ‎17-03-2015

Re: Wifi calling turn on but doesn't seem to work

Cheers for that @MI5

iPhone 7 Plus 32GB Matte Black
Posts: 76,549
Topics: 480
Solutions: 8,826
Registered: ‎04-04-2012

Re: Wifi calling turn on but doesn't seem to work

No worries mate Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 2
Registered: ‎12-11-2015

Re: Wifi calling turn on but doesn't seem to work

Thank you so much for the replies. Looks like I've got a good excuse to change my handset now.