on 21-08-2019 04:51
Dear all,
I have a Huawei P10 brought from carphone warehouse and I am using the SIM only deal from O2.
I am having trouble activating WiFi calling on my phone, the setting just doesn't seem available.
I have updated my software to EMUI 9 and O2 have told me that they have activated the service on their side (which I have verified in My O2) however the setting has still not appeared.
I am not running any O2 firmware (I don't even know where to download it), my phone does receive 4G signal and sometimes 4G+, but I am confused as to how I can enable WiFi calling.
Any help would be much appreciated!
on 21-08-2019 07:10
21-08-2019 09:20 - edited 21-08-2019 09:20
21-08-2019 09:20 - edited 21-08-2019 09:20
WiFi and 4G Calling is not available on O2 devices bought through Carphone Warehouse. There are slight firmware differences between devices sold by CW and O2 and one of these differences is the ability to use WiFi and 4G Calling.
This is not an error, but a concious decision on O2's part.
on 21-08-2019 09:25
on 21-08-2019 09:25
@JascaDucato wrote:WiFi and 4G Calling is not available on O2 devices bought through Carphone Warehouse. There are slight firmware differences between devices sold by CW and O2 and one of these differences is the ability to use WiFi and 4G Calling.
This is not an error, but a concious decision on O2's part.
This is correct for some devices but not all.
The Samsung S10, for example, will work with the generic firmware as supplied on phones by CPW.
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling
on 21-08-2019 09:29
@Aran wrote:Dear all,
I have a Huawei P10 brought from carphone warehouse and I am using the SIM only deal from O2.
I am having trouble activating WiFi calling on my phone, the setting just doesn't seem available.
I have updated my software to EMUI 9 and O2 have told me that they have activated the service on their side (which I have verified in My O2) however the setting has still not appeared.
I am not running any O2 firmware (I don't even know where to download it), my phone does receive 4G signal and sometimes 4G+, but I am confused as to how I can enable WiFi calling.
Any help would be much appreciated!
The P10 is not supported by O2 for wifi calling.
on 21-08-2019 11:38
on 22-08-2019 09:20
on 22-08-2019 09:20
25-08-2019 19:15 - edited 25-08-2019 19:17
25-08-2019 19:15 - edited 25-08-2019 19:17
Another O2 WiFi calling post.
Unfortunately if its not on O2's very restrictive list, it won't work.
( although it's not been updated to include my Note10+ 5G which works out the box.
xWifi and 4G Calling device list
Wifi and 4G Calling is currently available on the following devices:
iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SESamsung Galaxy S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A10, A20e, A50, A70, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact, Xperia 10, Xperia L3Oneplus 5, 5T, 6, 6THTC U11Doro 8035Google Pixel 3, Pixel 3 XL