on 21-08-2019 07:06
23-08-2019 15:09 - edited 25-08-2019 09:51
23-08-2019 15:09 - edited 25-08-2019 09:51
I just saw there wasn't any suggestions shared here yet. Do anyone in the community have any ideas to share for @DaleEvans by any chance?
It's been a couple of days so just to check if you're still experiencing issues with this? Were you in contact with customer service about the issue yet (or was that when they swapped out the SIM)?
Edit:
Just to add in case helpful, I've checked on our end for any suggestions from our Gurus. They mention it's worth trying the phone in flight mode and turn the Wi-Fi back on and see if it works then. If the phone detects the mobile network it would not allow Wi-Fi calling.