Updates (Google?) have swallowed this months data and a bolt on and I dont think its finished yet

[Jenny105]

Several things coincided on the 7th 1)  away from home   2) smartphone was shut down over night  3) never knew updates happened.   Im really cheesed off as Whats app was the way my small family kept in touch.

02 chat service helped me find out how this months data went in a few hours. I ordered a bolt on . But tonight that has gone as well.  I can only message or email the family for the next 2 weeks. My smartphone is switched off. The clam shell is on.  Some of you will know how hard it was for me to start using a smartphone................

Do iphones have this trouble?     Or any advice re losing so much data from my monthly supply?

[MI5]

You need to open the Play store app and you'll find the update options in the app settings.

[Jenny105]

Thank you M15 and gmarkj.  Your help has saved the situation.

In fact if 02 agents online had twigged the problem and given the help you both gave then I wouldnt have lost the 3.50 Bolt on . 

Best Wishes

[gmarkj]

In defence of the agents (for a change) all they would have been aware of is that you used all your data and wanted/needed more.
Where I think they could be more help is with getting phones set up for an individual user. There is no reason to have a phone set up to update software over data unless the user wants this to happen - software updates are usually very large and will eat up your monthly allowance with no warning.
Changing this (or at least making users aware) should be part of an initial set up.
Glad to have been of help, and as MI5 says if you ever need help you just need to ask.