on 13-03-2019 09:02
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-03-2019 21:38
Thank you M15 and gmarkj. Your help has saved the situation.
In fact if 02 agents online had twigged the problem and given the help you both gave then I wouldnt have lost the 3.50 Bolt on .
on 18-03-2019 07:25
Where I think they could be more help is with getting phones set up for an individual user. There is no reason to have a phone set up to update software over data unless the user wants this to happen - software updates are usually very large and will eat up your monthly allowance with no warning.
Changing this (or at least making users aware) should be part of an initial set up.
Glad to have been of help, and as MI5 says if you ever need help you just need to ask.
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