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Posts: 106,305
Topics: 556
Solutions: 14,026
Registered: ‎04-04-2012

Re: Updates (Google?) have swallowed this months data and a bolt on and I dont think its finished ye

You need to open the Play store app and you'll find the update options in the app settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 14: Rising star 
Posts: 520
Registered: ‎02-01-2014

Re: Updates (Google?) have swallowed this months data and a bolt on and I dont think its finished ye

Thank you M15 and gmarkj.  Your help has saved the situation.

In fact if 02 agents online had twigged the problem and given the help you both gave then I wouldnt have lost the 3.50 Bolt on . 

Best Wishes

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Level 47: Going Places
Posts: 6,035
Registered: ‎26-03-2014

Re: Updates (Google?) have swallowed this months data and a bolt on and I dont think its finished ye

In defence of the agents (for a change) all they would have been aware of is that you used all your data and wanted/needed more.
Where I think they could be more help is with getting phones set up for an individual user. There is no reason to have a phone set up to update software over data unless the user wants this to happen - software updates are usually very large and will eat up your monthly allowance with no warning.
Changing this (or at least making users aware) should be part of an initial set up.
Glad to have been of help, and as MI5 says if you ever need help you just need to ask.

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