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Unlocking Samsung Galaxy S9

mickyotw
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So far all I've got that this isn't an o2 device (it is and supplied by o2) - are there any mods that can help me out?

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madasaf1sh
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@mickyotw

There is no one around on a sunday night from o2, but i will tag @O2Lisa to see if she can help in the morning.

If the S9 was provided by o2 (direct) it wont have been provided locked as o2 haven't supplied locked handsets since 2018. (and before the s9 was released).

Have you tried another sim card in the device and where did you buy it from?
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
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@mickyotw

There is no one around on a sunday night from o2, but i will tag @O2Lisa to see if she can help in the morning.

If the S9 was provided by o2 (direct) it wont have been provided locked as o2 haven't supplied locked handsets since 2018. (and before the s9 was released).

Have you tried another sim card in the device and where did you buy it from?
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@mickyotw 

"Not an O2 device" means it's not locked to O2, therefore, if supplied by O2, it isn't locked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Nick_selkent
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@mickyyotw

Hi, where did you get the device from and when you turn it on or off does it display mobile network logo? Do you know which network it is locked too?
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mickyotw
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Thanks Nick & Mad'
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Nick_selkent
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Yes you need to call the network who originally locked it, that’s why I wanted to know where you got it from. Here are some helpful numbers:

BT Mobile: 0800800150
EE: 08009566000
Vodafone: 07836191191
Three: 07782333333
Virgin Mobile: 08456000789
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MI5
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No point, it isn't locked......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
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Thank you for the tag @madasaf1sh.

I will message you privately so we can look in to this @mickyotw smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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