Unlock O2 phone

[Anonymous]

Hi I have bought a second hand Galaxy S2 which is locked to O2. I need to unlock the same to use it abroad while on holiday with local sim. What is the best and cheapest solution. Many thanks.

[MI5 · Accepted solution]

Fill out the form https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form you need a payg sim in it with £15 credit. You also need to make calls to register the sim to phone.

[Anonymous]

Some times the support team might reject the unlock request, they did on my old Galaxy S2 last week, I was on with someone on the O2 chat yesterday and they said it would be done on priority within the next 7 days.

If the phone is still in contract, which is unlikely if it's second hand, that's why they might reject the unlock request.

[perksie]

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@Anonymous wrote:

If the phone is still in contract, which is unlikely if it's second hand, that's why they might reject the unlock request.

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O2 will unlock phones in contract.

[MI5]

Just posting more rubbish, as usual. This, from someone who preaches quality is better than quantity......?

[perksie]

Go easy MI5, at least that post didn't have the word "hate" in it!

[MI5]

I'm full of lurve today 

[Anonymous]

On the contrary, I sent a request to O2 via the chat last week, I found out yesterday that it wasrejected by the support team, I submitted it again, and it will be done as priority within 7 days.

[MI5]

That may be so but it has nothing at all to do if the phone is on contract or otherwise.....

[jonsie]

If the unlock is rejected it can be a number of reasons, most problems are due to the correct procedure not followed or incomplete info on the unlock form.