Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
NHK
Level 1: Joiner
Posts: 2
Registered: ‎07-03-2019
Accepted Solution

Unlock Huawei P Smart

Hi, We bought a Huawei phone for our son from the O2 shop a couple of months ago and have now received a 16 digit unlock code (we hope)....

In the email, it says 'Press left soft key, handset prompts a screen where user can input
NCK password
' but call me stupid flushed,

  1. I can't find anywhere where the Left Soft Key is located on the phone
  2. I assume after this, I enter the 16 digit number?

Any help would be greatly appreciated! thumbsup

Spoiler
 
Posts: 66,861
Topics: 661
Registered: ‎14-01-2013

Re: Unlock Huawei P Smart

Hi @NHK 

All our information about unlocking O2 phones is here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Hope that helps and welcome to the forum Welcome

*The Game Is On*


NHK
Level 1: Joiner
Posts: 2
Registered: ‎07-03-2019

Re: Unlock Huawei P Smart

Hi Cleoriff,

Thanks for that-I have read that quite a few times but just wanted to make sure that the NCK password is the one you enter to unlock the phone? Also, I have no idea where to find the 'left soft key' on the handset?.....

Again, maybe I'm a bit stupid but I'd rather make sure I'm doing the right thing! joy

Level 39: Midshipman
Posts: 3,281
Registered: ‎26-03-2014

Re: Unlock Huawei P Smart

Left soft key probably refers to a "button" on the screen rather than a physical button.
I would guess that (at some point) there will be options at the left and right bottom of the screen...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 66,861
Topics: 661
Registered: ‎14-01-2013

Re: Unlock Huawei P Smart

What are soft keys on Android?
 
The Navigation Buttons on a device which are software oriented are called soft keys on Android Phones. They are present on the screen as a part of the software.

*The Game Is On*


Posts: 85,627
Topics: 522
Solutions: 10,678
Registered: ‎04-04-2012

Re: Unlock Huawei P Smart

When you start the phone with a non o2 sim card in, it will ask you to enter the unlock code on the screen automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Posts: 66,861
Topics: 661
Registered: ‎14-01-2013

Re: Unlock Huawei P Smart

NCK Code

 

These are usually referred to as "Network" (NCK) or "Service Provider" (SPCK) locks and can be removed using the corresponding unlock codes, which are unique to each phone depending on its IMEI. Typically, a locked handset will display a message if a restricted SIM is used, requesting the unlock code.

*The Game Is On*