on 07-03-2019 14:04
Hi, We bought a Huawei phone for our son from the O2 shop a couple of months ago and have now received a 16 digit unlock code (we hope)....
In the email, it says 'Press left soft key, handset prompts a screen where user can input
NCK password' but call me stupid ,
- I can't find anywhere where the Left Soft Key is located on the phone
- I assume after this, I enter the 16 digit number?
Any help would be greatly appreciated!
Solved! Go to Solution.
on 07-03-2019 14:17
All our information about unlocking O2 phones is here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
Hope that helps and welcome to the forum
on 07-03-2019 14:21
Thanks for that-I have read that quite a few times but just wanted to make sure that the NCK password is the one you enter to unlock the phone? Also, I have no idea where to find the 'left soft key' on the handset?.....
Again, maybe I'm a bit stupid but I'd rather make sure I'm doing the right thing!
on 07-03-2019 14:26
I would guess that (at some point) there will be options at the left and right bottom of the screen...
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Link to our guide on how to contact them can be found here
on 07-03-2019 14:32
on 07-03-2019 14:33
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 07-03-2019 14:35
These are usually referred to as "Network" (NCK) or "Service Provider" (SPCK) locks and can be removed using the corresponding unlock codes, which are unique to each phone depending on its IMEI. Typically, a locked handset will display a message if a restricted SIM is used, requesting the unlock code.