cancel
Showing results for 
Search instead for 
Did you mean: 

Unlock Huawei P Smart

NHK
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, We bought a Huawei phone for our son from the O2 shop a couple of months ago and have now received a 16 digit unlock code (we hope)....

In the email, it says 'Press left soft key, handset prompts a screen where user can input
NCK password
' but call me stupid flushed,

  1. I can't find anywhere where the Left Soft Key is located on the phone
  2. I assume after this, I enter the 16 digit number?

Any help would be greatly appreciated! thumbsup

More info
 
Message 1 of 7
3,619 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

NCK Code

 

These are usually referred to as "Network" (NCK) or "Service Provider" (SPCK) locks and can be removed using the corresponding unlock codes, which are unique to each phone depending on its IMEI. Typically, a locked handset will display a message if a restricted SIM is used, requesting the unlock code.

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 7 of 7
3,595 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @NHK 

All our information about unlocking O2 phones is here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Hope that helps and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
3,616 Views

NHK
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Cleoriff,

Thanks for that-I have read that quite a few times but just wanted to make sure that the NCK password is the one you enter to unlock the phone? Also, I have no idea where to find the 'left soft key' on the handset?.....

Again, maybe I'm a bit stupid but I'd rather make sure I'm doing the right thing! joy

Message 3 of 7
3,611 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
Left soft key probably refers to a "button" on the screen rather than a physical button.
I would guess that (at some point) there will be options at the left and right bottom of the screen...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 7
3,606 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:
What are soft keys on Android?
 
The Navigation Buttons on a device which are software oriented are called soft keys on Android Phones. They are present on the screen as a part of the software.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 7
3,601 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
When you start the phone with a non o2 sim card in, it will ask you to enter the unlock code on the screen automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
3,598 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

NCK Code

 

These are usually referred to as "Network" (NCK) or "Service Provider" (SPCK) locks and can be removed using the corresponding unlock codes, which are unique to each phone depending on its IMEI. Typically, a locked handset will display a message if a restricted SIM is used, requesting the unlock code.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 7
3,596 Views