Solved: Unexplained charge .

Williamsays · ‎22-09-2017

Hi . I sent a 125 character text , no attachments , no emojis . I got the usual balance update after , saying Id been charged 15p . So far so good . About 30 seconds later another balance message popped up saying Id been charged 30p . I spoke to an online o2 person but they couldnt explain it . Ive no idea why Ive been charged 30p . Any help appreciated .

MI5 · ‎22-09-2017

Customer service can tell you if it’s connected or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎22-09-2017

is the recipient over seas??

MI5 · ‎22-09-2017

Maybe it sent twice?
Sometimes can happen if the receiving phone doesn’t trigger the correct network command to say it’s been delivered.
Maybe customer service will refund you the 15p if you ask them?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Williamsays · ‎22-09-2017

No , recipient is in this country .

Williamsays · ‎22-09-2017

Im not even sure if the 30p charge is connected to the text . Im just assuming it is as it happened 30 seconds later . If they are connected Ive been charged 45p for one text .

MI5 · ‎22-09-2017

Customer service can tell you if it’s connected or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Williamsays · ‎22-09-2017

When I spoke to the online help bloke he said he couldnt see any one off 30p or 45p charges .

jonsie · ‎22-09-2017

Much better to call in all honesty.... if there is an error they will gladly refund it.

However it depends on your tariff. If you have to pay 25p to call to get your 30p back maybe it's not worth it but if it's an O2 issue they will refund you the cost of the call too

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Williamsays · ‎22-09-2017

Thanks people , for helping . Ill give them a ring .

Martin-O2 · ‎27-09-2017

Hello @Williamsays did you find out the cause of these mystery charges?

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