UNABLE TO MAKE OR RECEIVE CALLS IN THE OFFICE SINCE MONDAY : SAMSUNG GALAXY NOTE 3

[Anonymous]

I am having problems since Monday 4th of August, when I am in the Office SE1 8NZ  I noticed I cannot make or receive calls..when someone rings me it goes directly to my VM. I didn't notice that until the next day. I had an urgent missed phone call and when I tried to access my VM , it started dialing and then cut out.
I rang the Customers service who advised me to switch off the handset and remove the battery but still the same. I was then asked to remove it again and also the Sim Card but still the same.
Was asked to try another 02 user's sim card but it wouldn't accept in the phone.
I am able to get Internet , Whatsapp and text messages without any problem
The helpdesk said it's definitely the Sim card
I received the Sim card yesterday but didn't insert it. This morning inside and outside the house the phone works perfectly and able to make n receive call.
I tried outside my building and it works fine and as soon as I enter the office it stops working. If I come out of the office a few hundred yards it works fine
I rang the desk again and explain and they advised to insert the new Sim card which I did. It has been activated and I am still having the same problems.
There are 2 other 02 users with different handsets having the same issue, mine is a Samsung Galaxy Note 3.
Whats causing this problem? I have never had this issue before Monday.
The signal is showing as 2 bars only?

I have notice on the Thread someone mention Kit Kat whats that. I have gone into the settings and check for updates via Wifi and its showing as The latest updates have already been installed.

4g is not displaying as I am on Wifi but even though I switch to Data I still cannot make or receive calls.

What has 02 done that changed this ?

[jonsie]

Well I am currently paying from the local hostelry:smileywink:

[MI5]

Loose antenna can give you the issue. Best to get your phone checked.

[Anonymous]

I have the same problem ( see my post on kitKat issues today)

Seems it is due to the KitKat upgrade.

[Anonymous]

I still cannot make or receive calls and today is the 8th day.. Please can you advise if work is still ongoing?

Samsung couldnt find anything wrong with my mobile.

Since my last message i found out that 4 of my friends on Samsung Galaxy Note 3 are having the same problems and all 5 of us are in different locations.

This is really annoying and frustrating as i am unable to received any calls.

Regards

Raj

[Anonymous]

Hi

As we are customers we cannot advise officially.

Check with the service status checker here http://status.o2.co.uk

[MI5]

The issue is now been reported as fixed:

Live results for SE1 8NZ, London, London

• 

  Our network is currently working fine

  If we're doing work on the phone masts near you we'll tell you about it here.

  Updated 11:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.
• 

  Normal coverage for Mobile internet and voice (3G)

  Fast networking. For smartphones, dongles and tablets.

  Good indoors and outdoors. Good for mobile broadband.
• 

  Normal coverage for Mobile Internet (4G)

  Seamless connectivity and mobile internet.

  Good indoors and outdoors. Good for mobile broadband.

Have you tried rebooting the phone and wiping the sim card?

If you still have problems try and contact CS to report the issue http://www.o2.co.uk/contactus

[Anonymous]

To add after checking your postcode.

Live results for SE1 8NZ, London, London

Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 11:00 (refreshed hourly). Recent faults might not show yet.


Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.

Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.

Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Good indoors and outdoors. Good for mobile broadband.


Try turning your phone off, remove your sim and clean it, re insert and turn back on.

If no joy use the MYNETWORK app to report the masts. After maintenance or repair it can a little while to settle and keep checking the service checker as it changes frequently.

Hope things clear for you soon.

[Anonymous]

Just check the 02 website and its showing as no issue but why cant I still unable to make/receive calls?

Live results for SE1 8NZ, London, London

• 

  Our network is currently working fine

  If we're doing work on the phone masts near you we'll tell you about it here.

  Updated 11:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.
• 

  Normal coverage for Mobile internet and voice (3G)

  Fast networking. For smartphones, dongles and tablets.

  Good indoors and outdoors. Good for mobile broadband.
• 

  Normal coverage for Mobile Internet (4G)

  Seamless connectivity and mobile internet.

  Good indoors and outdoors. Good for mobile broadband.

[Anonymous]

Have you followed the advise given earlier in the thread please.

Give it a few hours. If no help then as said contact 02 and or use the MYNETWORK app.

Good luck.

[jonsie]

Are you still able to make calls when you put the sim in another phone?